# Troubleshooting

> Fixes for common Viddio problems: a video that waits, a plan that cannot make videos, a failed clip, a model that is not ready, a Media save refused.

Source: https://viddio.tech/docs/troubleshooting/

## My video waits

Clips are made by an open page. Open Viddio in the workspace.

## It says my plan cannot make videos

Making videos needs a plan; every plan makes videos within its month.

## A clip failed

Remake it. Check the models list for a model that is not ready.

## The model is not ready

It needs a key on the server. The models list says what is ready.

## Save to Media is refused

Check that your sign-in allows Media write.